Terms of service

Terms of Service

Last Updated: June 8,2026

Welcome to Shop Home Grid. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.

1. General

Shop Home Grid provides kitchen and home products to customers across Pakistan. By using our website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

2. Products & Pricing

We strive to ensure that all product descriptions, images, and prices are accurate. However, slight differences in color or appearance may occur due to screen settings and lighting conditions.

We reserve the right to update product information, pricing, or discontinue products without prior notice.

3. Orders

All orders are subject to confirmation and availability.

We reserve the right to cancel or refuse any order in cases of:

  • Incorrect pricing

  • Suspected fraudulent activity

  • Product unavailability

  • Incomplete customer information

4. Cash on Delivery (COD)

We offer Cash on Delivery throughout Pakistan.

Customers are requested to provide accurate contact details to ensure successful delivery.

5. Shipping & Delivery

  • Orders are usually processed within 1–2 business days.

  • Delivery typically takes 3–7 business days across Pakistan.

  • Delivery times may vary due to weather conditions, courier delays, or remote locations.

6. Return & Refund Policy

We offer a 7-Day Return Policy.

Customers may request a return if:

  • The product is damaged upon delivery.

  • The wrong item is delivered.

  • The product has a manufacturing defect.

Returned items must be unused and in their original packaging.

Refunds or replacements will be processed after product inspection.

7. Intellectual Property

All content on this website, including logos, images, text, graphics, and designs, is the property of Shop Home Grid and may not be copied, reproduced, or used without permission.

8. Limitation of Liability

Shop Home Grid shall not be responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.

Our liability shall not exceed the amount paid by the customer for the purchased product.

9. Privacy

Customer information is collected solely for order processing, delivery, and customer support purposes.

We do not sell or share personal information with third parties except where necessary for order fulfillment.

10. Changes to Terms

Shop Home Grid reserves the right to update these Terms of Service at any time. Any changes will be posted on this page.

11. Contact Information

Shop Home Grid

Email: shophomegrid@gmail.com

Location: Multan, Punjab, Pakistan

For any questions regarding these Terms of Service, please contact us through email or WhatsApp support.